Submit a Support Ticket



Submit Support Ticket


Email Problems?

If you’re experiencing email problems, please submit a support ticket using a WORKING EMAIL ADDRESS.  Do not submit your support ticket using an email address that you’re unable to receive mail on.  We will not be able to respond to a non-functioning email address.

View our FAQs for common problems

View our FAQs for solutions to common problems.  If you’re still having issues, please don’t hesitate to submit a support ticket.  We’re happy to help.

How quickly does Silver Barrel Solutions respond?

If your request is urgent, we’ll respond as soon as possible.  Please keep an eye on your email in case we have questions or need more information from you to assess the issue.  

If your request is more of a maintenance nature, we strive to complete those by the next business day. Regardless, we’ll keep you up-to-date with the status of your support ticket. 

Safety & Security

Our web servers are professional, reliable and modern. We provide the support you need to keep your website running smoothly.

Solid Development

We use popular web development platforms like WordPress™ and Drupal™, which ensure that your website is robust and easy to update.

24/7 Support

Our online help desk is always available for your support requests. We also monitor it around the clock for service emergencies.